Please find below our website disclaimer and privacy policy. Since these are important legal documents, we have largely used wording recommended by regulatory bodies. If there is anything that you don’t understand, please feel free to contact us for more information, and we will be happy to elaborate. If, on the other hand, you don’t want to be bound by website terms and conditions, you can find your local independent bricks-and-mortar bookshop via the Booksellers Association’s handy tool here.

Website Disclaimer

The information contained in this website is for general information purposes only. The information is provided by Renard Press Ltd and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of Renard Press Ltd. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Renard Press Ltd takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Further information can be found in our Terms and Conditions of Website Use.

 

Privacy Policy

Renard Press Ltd is an independent private limited company. This privacy policy will explain how organisation uses the personal data we collect from you when you use our website.

• What data do we collect, and how do we collect it?

    • Contact forms: If you fill in a contact form on our website, your information will be sent to us for acting upon; we will not use this information as part of any marketing or targeting campaign. If you’re contacting us as part of a promotion or giveaway, we will ask you for your consent to retain your information, which we will use to contact you again in the future regarding products and events we think you will enjoy.
    • Cookies: Cookies are text files placed on your computer to collect/check information. For further information on cookies, you can visit allaboutcookies.org. We use a pop-up to ask you to join our newsletter; we use a cookie to remember whether you subscribed or not, so we don’t show you the message again for a certain amount of time. If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed. More info
    • Catalogue mailing database: If you give your consent via a tick-box, or contact us and request it, we will keep a record of your name and address in a catalogue-mailing database, which is stored offline, and is only accessed by employees of Renard Press Ltd, or by a direct-mailing company we trust and have engaged specifically to send out our catalogues. We will not use this database for any other purpose, and will not share it with any other third parties.
    • Embedded content from other websites: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

• How will we use your data?

    • We use your data when you place an order or sign up as a user of our website to process your order and manage your account.
    • When we process your order, the payment process uses third-party gateways and APIs. You are not required to sign up to any accounts with third parties by paying through our website, although you are able to if you wish – in which case, the information given will be processed by the third party, rather than ourselves. For instance, if you decide to set up a PayPal account while you’re in our checkout, we won’t receive any of that information.
    • If we capture your data through a newsletter sign-up form, we will contact you via our newsletter software until you unsubscribe. If you fill in a form for a competition or draw, you will see a tick-box giving your consent for us to add you to our newsletter. 
    • If you contact us in any other form, we will not use your data for anything other than the stated purpose, without your explicit consent.
    • Cookies are used to remember your login information and screen display choices. This is an automated system, and we do not pass on this information beyond the website’s basic functioning.

• How do we store your data?

    • If you give your consent to be added to our catalogue-mailing database, your details will be stored offline, unless it is sent to a trusted direct mailing company.
    • For users that register on our website, we store personal information provided in their user profile. All users can see, edit or delete their personal information at any time by visiting the My Account section. 
    • Our newsletter software is a state-of-the-art cloud-based system, run by SendInBlue, and all sign-up forms are sent securely via API (an automated safe method of transmission).

• What are your data protection rights?

Renard Press Ltd would like to make sure you are fully aware of all of your data protection rights. You are entitled to the following:

    • Under the General Data Protection Regulation (GDPR), you have the right to ask us at any point what data we hold on you – simply contact us to do so. You also have the right to request that we correct any information you believe is inaccurate. You also have the right to request we complete information you believe is incomplete.
    • Under the same legislation, you have the right to ask us to remove your data. You can do that by filling in this simple form; when we receive your request, we will inspect our catalogue-mailing database, our newsletter contact database and our website archives to find out what information we hold on you – we will erase the information and report back to you. Please note that we are required by law to retain some information – such as any orders you have placed – but we will remove your personal details from these, too.

• Changes to our privacy policy

Our Company keeps its privacy policy under regular review and places any updates on this web page. We reserve the right to amend our privacy policy at any time, in line with new pieces of legislation, or new definitions of current legislation, or if we change the way we operate. This privacy policy was last updated on the 17th of April 2020.

• How to contact us

Should you wish to contact us, you can find our contact details on our Contact page.

• How long do we keep your data?

    • If you sign up to our newsletter, we will keep your details in the database indefinitely, unless you unsubscribe – if our emails “hard bounce” – i.e. you close your email account, you unsubscribe or we are blacklisted by your provider, we will no longer contact you, but we will retain your email address in a blacklist, so that we can be sure we won’t contact you any more.
    • We will keep all other records – registrations, orders and catalogue-recipient details – until you ask us not to, or until we become aware that they are no longer correct.
    • If you have agreed to receive marketing, you may always opt out at a later date.
    • You have the right at any time to stop Renard Press Ltd from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please click here.

• Privacy policies of other websites

Renard Press Ltd’s website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

• How to contact the appropriate authority:

Should you wish to report a complaint or if you feel that Renard Press Ltd has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office (ICO). The ICO’s contact information can be found here, or you can call them on 0303 123 1113.